FAQ

How can we help you? Take a quick look of our FAQ or contact us if you can not find your answer.

How does Stampix work

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How does the Stampix App work?

Download the Stampix App through the App Store or Googe Play Store on your smartphone. Register and get your first prints for free. You can print a first time for free with an MGM code or a partner code. No code? No problem! You'll get your first code for free from us! 📸

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How is printing my photos free?

You don't need to pay thanks to your favourite brands who place lovely messages on the backside of your pictures! These brands want you to enjoy and relive your memories - in print. No worries, you won't notice a thing on the picture itself.

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What is the estimated delivery time of the photos?

To reduce our carbon footprint, we print your photos once a week on Tuesday. Your photos will then be cut, packed and sent. You normally receive your photos within 2 weeks. 📬

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How many pictures can I print?

You can choose between 5 Classic prints, 10 Retro Prints (Regular or Landscape) or 15 mini prints.

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In which countries is Stampix available?

We're only active in Belgium so far!🇹🇩 Help us grow & take over the world. 💪Be positive, believe in us & good things will happen.

My Orders

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Can I cancel my order?

Orders can only be cancelled if your photos have not yet been printed.

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How long will it take for me to receive my pictures?

It will take a minimum of 5 working days up to a maximum of 10 working days to receive your pictures at home. The photos are printed and cut every Tuesday, packed on Wednesday and posted on Thursday.

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My pictures weren't delivered on the estimated delivery date?

No panic! The delivery date in the app is an estimation date. If in any case you haven't received your pictures after a week (starting from the estimated delivery date) you haven't received your pictures please go to https://support.stampix..com and fill in your details.

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Can I change my personal details (such as name, address,...) after placing an order?

You can change your address if we haven't printed your pictures yet (on Tuesday). Go to https://support.stampix.com and fill in your details.

Codes & Payments

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What are print codes?

We always print your photos for free. If you have a print code, shipping is also completely on us! 🤩We distribute these codes via social media or via mail OR our partners distribute them in the store, on the website or via another channel. There are different types of print codes: - Your first free print code, an MGM code or partner code is only valid for your first order on the Stampix app. - Campaign codes: we regularly distribute codes via social media or mail. These codes are always valid to a limited extent. Once the campaign has ended, the code is no longer valid. So it's important that you don't save these codes but use them immediately! 😊

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How can I claim my first code?

You can receive a first code via a friend (an MGM code) or via a partner (partner code: PARxxx). If you don't have a code, you will receive your first code for free when you register! 🙌📸

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How can I claim orther codes?

- As soon as new codes are available, we'll distribute them. Be sure to subscribe to our newsletter so that you don't miss a single code: https://stampix.com/nl/community - Would you like to receive more codes? You can earn new codes via our member-gets-member system. It's very simple! Click on 'codes' in the Stampix app & select 'earn codes'. Share your code with friends who don't use Stampix yet. Once 3 friends print using your code, you receive a new code! The full explanation can be found here: https://stampix.com/nl/community/invite - We also share codes on Facebook & Instagram. We recommend you to follow our social media so that you don't miss a single code! Of course you can always order photos. No code available? Then you can pay for shipping: fast & easy!

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What is a partner code?

A partner code is a code we give to our partner companies. Only if you're not a member of the Stampix community yet, this code will allow you to print your favourite picturs for the first time, for free. Check out our partner page & blogs.

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how can I invite friends?

Via our member-gets-member system! 🙌 It's very simple. Click on 'codes' in the Stampix app, select 'earn codes' and share your code with friends who don't use Stampix yet. If three friends print your code, you will get a new code. The full explanation can be found here: https://stampix.com/nl/community/invite

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How can I pay?

Don't have a code or already invited all your friends to join Stampix? 🤩 No problem! We have a lot of payment methods in the app.📲 For only € 1.99 you can order your favourite photos! 📸 So even without a print code you can always print your best memories via the Stampix App. 🙌

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What's the validity of the codes?

When you've received a print code we advise you to use it as quickly as possible. We always have a limited amount of codes available. As soon as the amount of codes are used, the campaign is finished and your code - although you claimed it - is not valid anymore. Do not safe up your codes or you'll risk losing them!

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Why aren't my codes valid anymore?

There are multiple reasons: - The end date of the campaign has been reached. - The total amount of print codes are distributed and used. - Because you've registered a second account in your name --> which you're not allowed to do, - ....

Other

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How can I contact you?

If you have any feedback for us, a complaint, suggestions or do you want to thank us? Contact us via https://support.stampix.com or send an email to hello@stampix.com

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What is WeForest?

Stampix supports WeForest, a company dedicated to planting trees. 🌳 Buy a print code for €5 and we will plant 5 trees via WeForest in Zambia. If you want to know more, go to stampix.com/donate.

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What are the dimensions of the photos? 📸

Classic prints: 10 x 15 cm Retro classic: 9 x 7.5 cm (including a 2,5 mm white strip) Retro Landscape: 7.5 x 9 cm (including a 2,5 mm white strip) Mini Prints: 9 x 5 cm (including a 2,5 mm white strip) XL-prints: 29,7 x 21 cm (A4) Collage: 30,5 x 44,5 cm (A3+)

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How does Stampix ensure the privacy of my data and photos?

Your personal information and photos are safely stored in our database and we treat al your information and photos carefully. Read our Privacy Policy for more information.

© 2016 - 2020 Stampix CVBA, Ghent, Belgium