Returns, Refunds and Cancellation

• Can I cancel my order?

  Orders can only be cancelled if your photos have not yet been printed. Contact us via our helpdesk.

• Can I return my order?

  It is not possible to return your photo products. However if you are not happy with the quality of your photo products, please email us within 14 days after receiving the order with a clear description of your complaint. You may be asked to send a photo by e-mail as proof.

  We will reprint your product at no additional charge or refund the total production cost. The choice between these two options remains with Stampix.

  This is not applicable to undelivered orders due to the customer's won negligence (e.g. incorrect delivery address, unknown postal address, or if the order was not picked up at the post office, etc).

• Can I get a refund of my order?

  When you email us 14 days after receiving the order with a clear description of your complaint, we will take into consideration if we reprint your photo product at no additional cost or provide you with a refund of the total production cost.

  This is not applicable to undelivered orders due to the customer's won negligence (e.g. incorrect delivery address, unknown postal address, or if the order was not picked up at the post office, etc).